Ordering: Customers may place orders through our website or mobile app. We reserve the right to refuse service to anyone, and we may cancel or modify orders at any time.
Payment and Pricing: Prices listed on our website and app are in US dollars and are subject to change without notice. We accept various forms of payment including credit/debit cards, PayPal, and Apple Pay.
Shipping: We ship our products to customers within the United States. We offer free shipping on orders over $50, and our shipping times vary depending on the customer's location and shipping method.
Returns and Refunds: We have a return policy that allows customers to return unopened and undamaged items within 30 days of purchase for a full refund. We do not accept returns on opened or partially consumed items, and customers are responsible for the cost of return shipping.
Intellectual Property: The content on our website and mobile app, including text, graphics, logos, and images, is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any of this content without our express written permission.
Limitation of Liability: We are not liable for any damages or losses resulting from the use of our website, mobile app, or products, including but not limited to direct, indirect, incidental, or consequential damages.
Indemnification: You agree to indemnify and hold harmless Order Exotic Snacks and its affiliates, employees, and agents from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your use of our website, mobile app, or products.
Governing Law: These terms of service shall be governed by and construed in accordance with the laws of the state in which Order Exotic Snacks is located, without regard to its conflict of law provisions.
Modification: We reserve the right to modify these terms of service at any time without notice. It is your responsibility to review these terms regularly to stay updated on any changes.
Account Creation: In order to use certain features of our website or mobile app, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information, including your username and password, and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account or password.
User Content: Any content that you submit or upload to our website or mobile app, including reviews, comments, and photos, becomes our property and may be used by us for promotional purposes. You grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide in any media.
Prohibited Conduct: You agree not to use our website or mobile app for any unlawful purpose, or to engage in any conduct that would be considered inappropriate, offensive, or harmful to us or our customers. Prohibited conduct includes, but is not limited to, hacking, phishing, spamming, and transmitting viruses or other harmful code.
Termination: We reserve the right to terminate your access to our website or mobile app at any time, without notice or liability, for any reason, including if you violate these terms of service or engage in conduct that we deem harmful to our business or customers.
Disclaimer of Warranties: Our website, mobile app, and products are provided "as is" without warranty of any kind, whether express or implied. We do not make any warranties or representations regarding the accuracy, reliability, or completeness of the content on our website or mobile app, or the quality or safety of our products.
Dispute Resolution: In the event of any dispute arising out of or relating to these terms of service, the parties shall attempt to resolve the dispute through good faith negotiations. If the parties are unable to resolve the dispute within 30 days, either party may initiate binding arbitration as the sole and exclusive remedy for such dispute. The arbitration shall be conducted in accordance with the rules of the American Arbitration Association, and the decision of the arbitrator shall be final and binding. Each party shall be responsible for its own costs and fees associated with the arbitration.
Notice: Any notice required or permitted under these terms of service shall be given in writing and delivered to the other party via email or certified mail with return receipt requested.
Assignment: These terms of service and any rights or obligations hereunder may not be assigned or transferred by you without our prior written consent. We may assign or transfer these terms of service, in whole or in part, without restriction.