- Returns: We offer a 7-day return policy for all products purchased from Order Exotic Snacks. To be eligible for a return, the item must be in its original condition and packaging, unopened and unused. Please contact our customer service team at email@example.com to initiate the return process. All refund requests must be made within 48 hours of the item being received.
- Refunds: Once we receive your returned item, we will inspect it to ensure that it meets our return policy requirements. If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a reasonable time, depending on your payment provider's policies.
Shipping: You will be responsible for paying for your own shipping costs for returning your item, unless the product was defective or damaged upon arrival. In that case, we will cover the cost of return shipping. Please note that we are not responsible for lost or stolen packages.
- Exemptions: Certain items, such as limited-time products or seasonal items, may not be eligible for a refund. We will make this clear at the time of purchase and on the product description page.
- Non-perishable items cannot be returned, however, we understand that defects may occur. In the case of a product defect, we will require evidence and provide a replacement to ensure customer satisfaction.
- Damaged or Defective Products: If you receive a product that is defective or damaged, please contact our customer service team at firstname.lastname@example.org within 48 hours of receiving your order. We will work with you to provide a replacement or issue a refund.
- Cancellation: If you need to cancel an order, please contact our customer service team at email@example.com as soon as possible. Orders that have already shipped cannot be cancelled.
We take pride in our products and want our customers to be completely satisfied with their purchase from Order Exotic Snacks. If you have any questions or concerns about our refund policy or exemptions, please do not hesitate to contact us at firstname.lastname@example.org.