Order Exotic Snacks is committed to delivering our customers' orders in a timely and efficient manner. Please review our shipping policy below:
All orders will be processed within 1-2 business days from the date the order is placed. If there are any issues or delays in processing the order, we will notify the customer via email or phone.
We offer a variety of shipping options to best fit our customers' needs. Shipping options include standard ground shipping or expedited shipping. Shipping rates may vary depending on the shipping option selected and the destination of the order.
The estimated shipping time for standard ground shipping is 3-7 business days from the date the order is shipped. Expedited shipping is available at an additional cost. However, please note that delivery times may vary depending on the shipping carrier's service and unforeseen circumstances, such as weather or other events.
All orders will include a tracking number that will be provided to the customer via email once the order is shipped. Customers can track their orders using the provided tracking number on the carrier's website and/or via the Shop app.
Some products may be restricted for shipment to certain locations due to local or federal regulations. If a product is restricted in a particular location, we will notify the customer and refund the order for that product. It is the customer's responsibility to ensure that the product they are ordering is allowed in their location.
Please note that certain products may be affected by high temperatures during shipment. We are not responsible for any temperature-related issues that may occur during shipping, such as melting or spoilage. We recommend that customers select an expedited or overnight shipping option and include ice packs with their order to minimize the risk of temperature-related issues. However, please note that including ice packs does not guarantee that the products will not be affected by high temperatures during shipping.
Due to the nature of our products, we do not accept returns or provide refunds. However, if there are any issues with the order, such as damaged or defective products, we will work with the customer to resolve the issue promptly.
If you have any questions or concerns about our shipping policy, please contact us at firstname.lastname@example.org, and we will be happy to assist you.